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November 15, 2010

Hurghada, Egypt – chaos as never expected

Filed under: privat,travel — Tags: , , — mat @ 8:19 am

What a horrible day! We arrived in time, got luggage and went to bus station. Small van, only 4 people going to that hotel, at least the to girls went to another one. We´re happy. But than… hotel staff told the travel agent, they´re fully booked. Ok to remain you, journey booked 6 weeks ago and already paid. What´s going on here ? Ok, they offered us 2 options. Another 5 star hotel or the hole week on a boot which is anchored at the lagoon. Damned shit , what the hell they´re talking about ? So we went to the other hotel. To make the long story short, it was a crappy shitty dirty place. Just under construction, dirty uncleaned rooms. People were laying at the lobby coz they don´t want to check in. That time we met a friendly and almost honorable austrian couple and at this point we did not know that is the beginning of a ride nowhere. A travel agent told us he´s not longer responsible for us and turned back. I called a local travel agency number but no one was able to provide a solution. So we went back to the original hotel and placed ourself into the lobby. We got several offers what to do but no suggestions which we would really wanna take. We discussed, called, Mandy was crying, I was in an angry mood, Frank and Marlene were frustrated as well, nobody knows what to do and how to act and react. We talked to officials and non-officials. At least we impend to give the story to the press, inform broadcast stations and bloggers. It wasn´t possible to talk to the hotel manager himself but we guess that something must wrong between travel agency and hotel from the past. We found many explanations but at least we didn´t know. After 10 hours travel agency send someone who was able to make a decision. So they offered us to stay 2 days on the boat and the (with a granted 100 % guarantee) move to a room and providing some additional services to us like free massage, late check-out for free and so on. We accepted and after a really hard 36 hours ride we made it. It was a horrible trip and we felt tired as never felt before. Or no often before. For me like doing business and negotiating with customers even I was a customer at this time. And it´s so tricky to deal with arab people, as you might know. So but now let´s start for our vacation.

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